mcw7 Terms and Conditions

1. General Provisions and Definitions

mcw7 (hereinafter referred to as "Platform", "we" or "Company") is an online gaming service provider operating for players in Bangladesh. These terms and conditions ("Agreement") apply to the use of the mcw7 website and all its associated services.

The meanings of some key terms used in this agreement are given below:

• "User" or "You" — any person who has registered on or is using the mcw7 platform.
• "Account" — a personal user account registered on the platform.
• "Services" — all gaming, betting and related services provided by mcw7.
• "Funds" — money deposited into a user's account.
• "Bonus" — additional credits or rewards given for promotional purposes.

By using the mcw7 website or app, you will be considered to have voluntarily accepted these terms and conditions. If you do not agree with these terms, please refrain from using the platform.

2. Account Registration and Eligibility

To open an account and use the services at mcw7, you must meet the following eligibility requirements:

• You must be 21 years of age or older. This service is available to 21+ users only.
• You are not a resident of any country or region where online gaming is legally prohibited.
• You are able to provide a valid and active mobile number or email address.
• You confirm that all information provided is accurate and true.

2.1 Registration Process

All information provided during registration — name, date of birth, contact details — must be accurate and complete. mcw7 reserves the right to cancel an account if false information is provided. A person may operate only one account on the platform. Opening multiple accounts is strictly prohibited and may result in account cancellation.

2.2 Identity Verification (KYC)

mcw7 may request relevant documents to verify a user's identity at any time. Withdrawals may be held until the verification process is complete. Accepted documents include national ID card, passport or driving licence.

3. Account Security and Responsibility

You are solely responsible for the security of your mcw7 account. Please follow the security guidelines below:

• Never share your login credentials (password, OTP) with any third party.
• Use a strong and unique password and change it regularly.
• Always log out after using an unfamiliar device.
• If you notice any suspicious activity, notify the support team immediately.

You are responsible for all activities carried out from your account. mcw7 is not liable for unauthorised access or account hacking unless it is proven to have occurred due to a security flaw on the platform itself.

4. Deposit and Withdrawal Policy

4.1 Deposit Methods

mcw7 currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all methods is ৳500. Deposits are generally credited to the account instantly.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳800. Approved withdrawals are generally processed within 1 hour. Withdrawals may be delayed until identity verification is complete or in cases of suspicious activity.

• Withdrawal requests can only be made from verified accounts.
• Withdrawals can only be made via the same method used for the deposit.
• The withdrawal amount cannot exceed the balance available in the account.
• mcw7 may request additional verification for unusual withdrawal patterns.

4.3 Transaction Cancellation

Transactions that are being processed generally cannot be cancelled. If a technical error or suspected fraud arises, mcw7 may place any transaction on hold during the investigation.

5. Bonuses and Promotional Offers

mcw7 provides various bonuses and promotional offers from time to time. These offers are subject to specific terms and conditions.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 will earn a ৳1,200 bonus giving a total balance of ৳2,200; depositing ৳18,000 will earn a ৳10,000 bonus giving a total balance of ৳28,000. This bonus can only be claimed once.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25x (25 times the bonus amount). This means you must wager 25 times the bonus amount before withdrawing any bonus funds. There is a specific time limit for meeting the wagering requirement, which will be communicated at the time the bonus is issued.

5.3 VIP Cashback

mcw7's VIP programme has four tiers, each offering weekly cashback:

• Bronze — up to 0.2% cashback per week
• Silver — up to 0.5% cashback per week
• Gold — up to 0.8% cashback per week
• Platinum — up to 1.0% cashback per week

5.4 Bonus Abuse

Opening multiple accounts to claim bonuses, providing false information or attempting any form of fraud will result in the bonus being forfeited and the account may be closed.

6. Gaming Rules and Fair Play

mcw7 is committed to ensuring a fair and transparent gaming environment. Our platform uses SSL encryption and fair play technology.

• All game outcomes are determined by a Random Number Generator (RNG).
• No game result is predetermined or manipulated.
• If a game is interrupted due to a technical issue, that round may be considered void.
• In the event of any dispute regarding game rules or payouts, the game log record will be considered final.

For sports betting, bets will be settled only after the official result is published. If a match is cancelled or left unresolved, the related bet will be voided and the stake will be refunded.

7. Prohibited Activities

The following activities are strictly prohibited on the mcw7 platform:

• Operating multiple accounts or using another person's account.
• Placing bets using bots, scripts or automated software.
• Attempting to hack any game or system or gain unauthorised access.
• Conducting transactions involving money laundering or illegal funds.
• Bonus fraud or arbitrage betting.
• Harassing, intimidating or deceiving other users.
• Opening or operating an account by providing false information.

Involvement in any of the above activities will result in permanent account cancellation and all funds may be forfeited.

8. Account Suspension and Closure

8.1 Account Closure by mcw7

mcw7 reserves the right to suspend or permanently close an account without prior notice in any of the following circumstances:

• If these terms and conditions are violated.
• If fraud or fraudulent activity is suspected.
• If the user refuses to provide the required verification information.
• If a direction is received from a legal or regulatory authority.

8.2 Account Closure by the User

Any user may request to close their account at any time by contacting the support team. An opportunity to withdraw the available balance will be provided before the account is closed.

9. Responsible Gaming

mcw7 places the highest importance on responsible gaming. We believe gaming is a form of entertainment and we remain vigilant to ensure it never becomes a cause of addiction or financial harm.

Our platform is for users aged 21 and above only. We follow a strict age verification process to prevent minors from gaming.

Users may choose to set their own limits:

• Set daily, weekly or monthly deposit limits.
• Self-Exclusion for a specific period of time.
• Temporarily or permanently deactivate the account.

To learn more about responsible gaming, please read our Responsible Gaming page.

10. Privacy and Data Protection

mcw7 places the highest importance on the privacy of users' personal information. We keep your information secure using SSL encryption and modern security technology.

The information we collect is used solely for the purposes of providing services, verifying identity and improving the platform. We never sell your personal information to third parties.

Please read our Privacy Policy page for detailed information on how we collect, store and use data.

11. Limitation of Liability

mcw7 is not liable for the following:

• Loss caused by internet disconnection or issues with the user's device.
• Loss resulting from unauthorised account access (where this is due to user negligence).
• Failure or delays by third-party payment service providers.
• Force majeure events such as natural disasters, government restrictions and similar circumstances.

mcw7 always strives to provide a safe and reliable platform, however our liability is limited in the event of temporary service disruption due to technical obstacles or external causes.

12. Changes & Amendments

mcw7 reserves the right to change or amend these terms and conditions at any time. Users will be notified of any significant changes via email or through the platform.

Continuing to use the platform after any changes are made will be considered as your acceptance of the new terms. It is therefore in your own interest to visit this page regularly.

13. Contact & Dispute Resolution

If you have any questions, complaints, or disputes regarding these terms and conditions, please contact us:

• Via 24/7 live chat (support available in Bengali)
• Email: [email protected]

We aim to resolve all complaints fairly and promptly. The dispute resolution process:

1. First, contact the support team.
2. Provide relevant evidence and details.
3. Our team will review your complaint within 48 hours.
4. The outcome of the review will be communicated via email.

mcw7's decision will be considered final and binding, unless a clear technical error is proven.